Privacy Policy

Effective date: January 1, 2025

This Privacy Policy explains how CountEssence (“we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you access or use our website at countessence.com.

1. Information We Collect

• Personal Data: Name, email address, phone number, and company name provided when you contact us via our contact form or by phone.
• Technical Data: IP address, browser type, operating system, device identifiers, and usage statistics collected automatically when you navigate the site.

2. Use of Cookies and Tracking Technologies

We use cookies, web beacons, and similar tools to enhance user experience, analyze trends, administer the site, and track user movements. You may configure your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect certain features.

3. How We Use Your Data

We process personal data to respond to inquiries, provide support, improve site performance, ensure security, and comply with legal obligations.

4. GDPR Compliance

CountEssence is committed to compliance with the EU General Data Protection Regulation (GDPR). We process personal data based on lawful grounds, such as consent, legitimate interest, or performance of a contract. You have the right to access, rectify, or erase your data, restrict or object to processing, and request data portability. To exercise these rights, please contact us using the information below.

5. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

6. Data Security

We implement technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no electronic system is completely secure.

7. Third-Party Disclosure

We may share personal data with service providers that assist in operating the site or conducting our activities, subject to confidentiality obligations. We do not sell personal data to third parties.

8. International Transfers

Personal data may be transferred to and processed in countries outside Singapore. We ensure adequate protections are in place, such as standard contractual clauses or other approved mechanisms.

9. Updates to This Policy

We may modify this policy at any time. Changes take effect when posted on countessence.com. Please review periodically.

10. Contact Information

If you have any questions or wish to exercise your rights, contact us at: